Changed your mind? If your order hasn’t yet been processed for dispatch, you may be able to request a cancellation directly from your account.

1. Sign in to your account.
2. Find and open the order you’d like to cancel.
3. Select Request cancellation and follow the instructions shown.

If you don’t see the Request cancellation option, your order may already be being prepared for dispatch and can no longer be cancelled.

Once an order has been dispatched, it can’t be cancelled. You can still return eligible items after they arrive by following our returns process.

You can request a return online by signing in to your Doro account.

1. Select the Profile icon at the top of our website, or go directly to your customer account.
2. Sign in using the email address you used when placing your order.
3. Enter the six-digit verification code sent to your email.
4. Open the order containing the item(s) you’d like to return.
5. Select Request return.
6. Choose the item(s) you want to return.
7. Select a reason for your return and add any additional comments if needed.
8. Submit your return request.

Once your return has been approved, we’ll email you with the next steps, including any return shipping instructions.

Warranty period and limits
The warranty is valid from the day a product is purchased by the user. The separate parts inside the product can have different regulations regarding the warranty period and what is covered by the warranty. 

Original warranty

• 24 months on Doro products except accessories.
• 12 months for accompanying accessories such as batteries, chargers, headphones, cables, covers and cases.

 
Warranty for service and repairs
The warranty is valid from the purchase date and will not change in case of resale, trade or repair when a product is sent to an authorised Doro service centre. The repaired or replaced parts are covered by the warranty under the entire remaining original warranty period or for 60 days from the date of repair or replacement, whichever is longer.

Damage not covered under the warranty

• Normal wear and tear (batteries and screens)
• Damage from drops and/or from unsuitable use of the Doro product

The original warranty does not cover damage due to a short circuit in the battery or use of accessories that are not Doro original. The original warranty does not apply if the device has been:

• Opened, modified or repaired by an unauthorised service centre
• Repaired with parts that are not Doro original
• Exposed to moisture, extreme environmental and thermal conditions, erosion, oxidation or chemicals
• Removed or unreadable serial number
• Charged with, damaged from, or manipulated with software other than that which is Doro approved.

Proof of warranty
In order to be entitled to warranty service, the product must be sent to an authorised Doro service centre with valid proof of purchase.