Switch your phone off, wait around 10 seconds, then turn it back on.

A simple restart can often resolve temporary performance, connection or software issues.

Make sure your phone is running the latest available software.

Software updates can include performance improvements, security updates and fixes for known issues.

You can find instructions for your device in its user manual or our Smartphone FAQs.

If restarting hasn't helped, you can try rebooting your phone.

For smartphones with a non-removable battery, follow the Reboot the phone instructions in your product manual or FAQ.

If your phone has a removable battery:

1. Switch the phone off.
2. Remove the battery.
3. Wait a few minutes.
4. Reinsert the battery.
5. Switch the phone back on.

CTA: Find your product manual

If the problem continues, a factory reset may help resolve more persistent software issues.

Before you continue: A factory reset will erase data stored on your device. This may include photos, contacts, settings and downloaded apps.

Make sure you back up anything you want to keep before resetting your phone.

Full reset instructions can be found in your product manual.

CTA: Find your product manual

Before contacting us, it's helpful to have the following ready so we can better assist you:

• Your Doro model
• Your device serial number
• Your IMEI number
• Your proof of purchase
• A brief description of the problem

On most Doro phones, you can display the IMEI number by entering:

*#06#

If your Doro phone has a removable back cover, you may also find the IMEI printed on the label underneath the battery.

The serial number and IMEI can usually also be found on the original product packaging.

Back up any photos, contacts or other information you want to keep.

Data stored on your device may be erased during the repair process. We therefore recommend backing up your information before sending your device.

You can find backup instructions in your product manual.

Remove your SIM card and, if applicable, your SD or memory card before sending your device.

Please do not include these cards in your repair package.

Remove any screen lock, device PIN or password before sending your phone.

Our repair technicians need to be able to access and test the device during the repair process.

Keep your repair confirmation, registration details and proof of postage until your repair has been completed.

This information may be needed to track your repair or if you need to contact us about its progress.

Pack your device securely to help protect it during transport.

Follow the packaging instructions provided when your repair is arranged and include a copy of your proof of purchase if requested.

Self-repair is currently available for selected models:

• Doro Leva 10
• Doro Leva 20
• Doro Leva 30
• Doro Aurora A10
• Doro Aurora A20
• Doro Aurora A30

Additional repair kits and compatible models may become available as new Doro products are introduced.

Some Doro devices are designed to support selected repairs at home using original Doro replacement parts, compatible tools and step-by-step guidance.

If you’d like to repair your phone yourself but aren’t sure where to start, our customer service team can help. We can guide you to the correct parts for your model and help you place an order through our Spare Parts & Right to Repair website.