Refund policy

Returns & Refunds

If you've changed your mind about your purchase, you can request a return within 14 days of receiving your order, in accordance with your statutory right of withdrawal.

Our self-service returns portal makes it quick and easy to request a return online.

Request a return

You can request a return by signing in to your Doro account.

Click the Profile icon at the top of our website, or follow the following Customer Account Link.
Sign in using the email address you used to place your order.
Enter the six-digit verification code sent to your email.
Select the order you'd like to return.
Click Request return.
Select the item(s) you wish to return.
Choose a reason for your return and add any additional comments if needed.
Submit your request.

Once your request has been approved, we'll email you with the next steps and any return shipping instructions.

Return conditions

To qualify for a refund:

Your return request must be submitted within 14 days of receiving your order.
Items should be returned without unnecessary delay after your return has been approved.
Products must be returned in their original packaging wherever possible.
All accessories, manuals and included items should be returned with the product.
Please package your return carefully to prevent damage during transit.

You may inspect your product as you would in a physical store to determine its nature, characteristics and functionality. However, if the product has been used beyond what is necessary for this inspection and its value has been reduced as a result, we may deduct an appropriate amount from your refund.

Refunds

Once we receive and inspect your returned item, we'll process your refund as quickly as possible.

Refunds are issued to your original payment method.
Refunds are processed within 14 days of receiving your withdrawal request, although we may wait until we've received your returned goods (or proof that they have been sent) before issuing the refund.
If applicable, we'll also refund the cost of our standard delivery service. Additional delivery charges for premium shipping options are not refundable.

Order cancellations

If your order has not yet been processed for dispatch, you may be able to cancel it directly from your account.

Sign in to your account.
Open your order.
Select Request cancellation if the option is available.

If your order has already been dispatched, you can request a return instead.

Items that cannot be returned

Your statutory right of withdrawal does not apply to:

Services that have been fully performed with your prior consent.
Products made to your specifications or clearly personalised.
Products that are liable to deteriorate or expire rapidly.
Sealed products that are unsuitable for return for health or hygiene reasons once unsealed.
Products that become inseparably mixed with other goods after delivery.
Unsealed audio recordings, video recordings or computer software.
Products whose price depends on fluctuations in the financial markets outside our control.

Need help?

If you have any questions about returning your order or need assistance with your return request, please contact our Customer Support team.