Doro Data Act Statement

At Doro, we value being open about how our connected products work and what kind of information they create. The EU Data Act (Regulation EU 2023/2854) requires manufacturers to give clear information about this before you buy a product. We support this requirement and share the details so you can make well-informed choices. The same requirements apply as long as the product or service generates and collects data, whether it is paid, included, or free of charge.

One important part of the law is that you must be informed what type of information a product creates and collects, how you can access it, in what format, where it is stored, and how long it is kept.

To make this clear, we have provided Data Act information for each connected product both on this page and in the Product Fact Sheet. The information is shown in a table that lists the type of information the product may create, the format, the estimated amount, where it is stored, and for how long it is kept.

Please contact our customer support if you have any questions.

3 types of data

Doro Aurora

Models: A10, A20, A30

Data type 1 Log of selected technical events

Format: Plain text
Estimated volume: 5 kB/month
Data generation: Event based
Storage: Remotely
Retention time: 90 days
How to access or erase: Not technically feasible

Data type 2 Response

Format: Plain text
Estimated volume: 30 kB/month
Data generation: Continuous
Storage: Remotely
Retention time: 30 days
How to access or erase: Available through the user interface

Data type 3 Response

Format: Plain text
Estimated volume: 2 kB/month
Data generation: Event based
Storage: Remotely
Retention time: 30 days
How to access or erase: Available through the user interface

3 types of data

Doro Hemma Doorbell

Data type 1 Query for software update (FOTA)

Format: Plain text
Estimated volume: 1 kB/month
Data generation: Event based
Storage: On device
Retention time: 1 day
How to access or erase: Not technically feasible

Data type 2 Log of selected technical events

Format: Plain text
Estimated volume: 20 kB/month
Data generation: Event based
Storage: Remotely
Retention time: 7 days
How to access or erase: Not technically feasible

Data type 3 User Account for authentication

Format: Binary
Estimated volume: 1 kB/month
Data generation: Continuous
Storage: Remotely
Retention time: 730 days
How to access or erase: Available through the user interface

Feature phones (L, E and X series)

Doro Leva

No data collected or generated.

Mobile plans

Doro Connect

Data generated and collected when you use the Doro Connect mobile service.

Service data collected: Outgoing call log, data traffic (dates only), SMS log, user details (name, address, phone number, email address and date of birth when you sign up), SIM card number, PIN and PUK codes, and your previous operator if you transfer your number.
Estimated data volume: 5–20 MB
Access and export: Through My Pages or by contacting our customer service.
Storage location: Primary storage and processing on secure external servers in the EU and in Norway.
Retention time: Personal data is kept for as long as legitimate interests or the law require. Data from deactivated accounts is kept for 45 days, and certain traffic data for 6 months.
Own use: Billing and delivery of the service.
Third-party use: IQ Mobile (UK, France, Germany) and Telavox (other countries) provide the CRM system and collect traffic data from the network operators. Xplora Technologies AS handles SIM card orders.
Data processor: Doro AB, Malmö, Sweden.
Other processors: IQ Mobile (UK, France, Germany), Telavox (other countries) and Xplora Technologies AS.
Contact: Doro customer support.
Complaints: You can contact your local supervisory authority, in line with Article 37 of the Data Act.
Trade secrets: The data does not contain any Doro trade secrets.
Contract term: Rolling monthly contract and commitment periods of up to 24 months.

Questions about your data? Contact us.