How to Use TeamViewer Support on Doro Aurora

Before you begin

• Only connect with someone you know and trust.
• Make sure both phones are connected to the internet.
• Choose a messaging app that you can use to send the support link.
• Do not approve access if you do not recognize the person requesting it.

Start a support session

1. Wake your Doro Aurora using the side button.
2. Swipe up to unlock the phone.
3. Swipe up again to open the full app list.
4. Type support in the search bar.
5. Open the QuickSupport app.
6. Select Share your ID.
7. Choose a messaging app and send the support link to your trusted contact.

Connect the supporter's phone

1. On the supporter's phone, open the message containing the support link.
2. Tap the first link, labelled Connect to my device.
3. TeamViewer will open and begin connecting.

Allow access on your Doro Aurora

1. Select Verify User.
2. Confirm that you recognize and trust the person connecting.
3. Tick I trust this person to allow immediate access.
4. Select Allow Access.
5. Select Start Now.

Your Doro Aurora screen will now appear on the supporter's phone. They can guide you, change settings or show you how to complete a task.

End the support session

You remain in control and can stop the session at any time.

1. Tap the X in the orange box.
2. Select Close to end the connection.

Watch the tutorial