# Doro AB help center Source: https://uk.doro.com/pages/help-center Published: 2026-10-04 Updated: 2026-10-04 Language: en Answers: 129 129 questions answered by Doro AB directly. Every answer below links to the page that carries it, so it can be quoted with a source. ## Topics - [HearingBuds setup & troubleshooting](https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting) - Questions about pairing, charging, updating, and fixing issues with Doro HearingBuds earbuds. - [Smartphone setup & troubleshooting](https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting) - Help with configuring, updating, resetting, and fixing problems on Doro smartphones. - [Choosing the right Doro phone](https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone) - Guidance on picking the best Doro phone or model for seniors, dementia care, or as a gift. - [Orders, delivery & returns](https://uk.doro.com/pages/help-center-orders-delivery-returns) - Information on buying, paying for, delivering and returning Doro phones. - [Accessories & protection](https://uk.doro.com/pages/help-center-accessories-protection) - Questions about cases, screen protectors and other accessories for Doro devices. - [Battery, charging & care](https://uk.doro.com/pages/help-center-battery-charging-care) - Advice on battery life, charging safely and maintaining your Doro device. - [About Doro as a company](https://uk.doro.com/pages/help-center-about-doro-as-a-company) - General questions about who Doro is, where it's based and its values. ## HearingBuds setup & troubleshooting Questions about pairing, charging, updating, and fixing issues with Doro HearingBuds earbuds. ### What can I do if the HearingBuds doesn´t connect to my phone or my Hearing-Buds application? The Doro HearingBuds are compatable for Android 6 and later and for Doro phones we still support from Android 8 and later. Fore most Android devices they connect with the new "Fast pair" option as soon as you have pressed the button in the case and taken out the buds from it, the phone and buds conncets almost direct by themselves. You just have to accept when the question to pair shows up in the display. If nothing seems to happen try this: Put the earbuds back in case, wait a coupple of minutes and then try again Make sure batteries are fully charged Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#what-can-i-do-if-the-hearingbuds-doesn-t ### Can I reset my HearingBuds? A factory reset is rarely needed, but you may want to do it if you're experiencing a persistent issue that can't be resolved or if you're giving the HearingBuds to someone else. Important: This will erase all previously paired devices. Steps to reset: 1. Place the earbuds in the charging case and open the lid. 2. Press and hold the button inside the case for 15 seconds until the case light blinks white. 3. Remove the earbuds from the case. If the reset is successful, both earbuds will blink green at the same time. If one earbud blinks more slowly, repeat the reset process for that earbud. 4. Your earbuds are now reset, and all previous connections and hearing test results have been erased. Watch this video to learn how to reset your HearingBuds: Factory Reset Tutorial (https://youtu.be/wdsMxsm8jNg) Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#can-i-reset-my-hearingbuds ### How do I place the HearingBuds correctly in my ears? The box includes four sizes of silicone tips: large in black, medium in green, small transparent, and extra small in white. If the earbuds feel uncomfortable, try a different size for a better fit. Note: Doro HearingBuds are compatible with most silicone tips, and there is no designated left or right earbud—they can be worn in either ear. Insert the earbuds with the silicone tip facing into the ear canal and the larger part resting against the back of your outer ear. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#how-do-i-place-the-hearingbuds-correctly ### How do I update the app? The Doro HearingBuds app typically updates automatically. You’ll receive a notification if an update is available for both the app and the earbuds' firmware. Keeping the app and firmware up to date ensures you have access to the latest features and improvements in security and stability. To manually check for updates, go to the Play Store or App Store and search for "Doro HearingBuds." You can also find a direct link by tapping the gear icon in the top right corner of the app, then selecting "Updates" -> "App." Most app updates are installed automatically if your device is set to do so. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#how-do-i-update-the-app ### How do I update my HearingBuds? To check for updates, tap the gear icon in the top right corner of the app, then select "Updates." If a firmware update is available, the "Update" button will appear—simply tap it to begin the update. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#how-do-i-update-my-hearingbuds ### Sound cutting out during listening. If the sound cuts out intermittently, it means the Bluetooth connection between your phone and the earbuds has been interrupted. To avoid interruptions, ensure that your phone is close to the earbuds and that there are no obstacles between them. Obstacles to Bluetooth connection include physical barriers, long distance between devices, interference from other wireless signals, low battery, outdated software or firmware, device incompatibility, too many paired devices, and obstructions like pockets or bags. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#sound-cutting-out-during-listening ### Why am I not getting 11 hours of battery life? Make sure your earbuds are fully charged. A full charge can take up to 1 hour and 45 minutes in the case. The battery level is visible in the Doro HearingBuds app. The 11-hour battery life is an estimate and applies when listening to music. If you use the sound enhancement modes, the battery life may only last up to 9 hours instead. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#why-am-i-not-getting-11-hours-of-battery ### How do I charge my Doro HearingBuds? The earbuds charge automatically when placed inside the charging case. To charge the case, plug the included USB-C cable into the case and connect it to a power source, such as a wall adapter or computer. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#how-do-i-charge-my-doro-hearingbuds ### How do I pair my HearingBuds to my phone? For devices with Google Fast Pair: 1. Keep the earbuds inside the case and open the lid. 2. Press and hold the pairing button in the case until the LED light blinks blue, then remove the earbuds. 3. A pairing pop-up will appear on your phone. Tap "Connect" or "Pair." For other devices: 1. Press and hold the pairing button in the case until the LED light blinks blue, then remove the earbuds. 2. Open Bluetooth settings on your phone. 3. Select "Doro HearingBuds" from the list to complete the pairing. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#how-do-i-pair-my-hearingbuds-to-my-phone ### I am experiencing lower volume on my HearingBuds. Lower volume is usually caused by a build-up of dirt or wax. Remove the silicone ear tip and clean it if necessary. To clean the ear tips: 1. Remove the ear tips from the earbuds. 2. Wash with warm, soapy water: Use a mild dish soap and warm water to gently clean the ear tips. You can use a soft cloth or your fingers to clean them. 3. Rinse thoroughly to remove any soap residue. 4. Dry completely with a clean, dry cloth before reattaching them to your earbuds. For stubborn dirt, you can use a soft toothbrush or a cotton swab to gently scrub the ear tips. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#i-am-experiencing-lower-volume-on-my-hea ### Where can I find the app for my HearingBuds? For Android users, the Doro HearingBuds app can be found by searching the Google Play store. For iOS users, the app is available in the App Store. You may also use the QR codes provided, which are found on the accompanying Quick Start Guide. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#where-can-i-find-the-app-for-my-hearingb ### How do I install the Doro HearingBuds app? Scan the QR code with a QR reader on your mobile device. This will take you directly to the Play Store (for Android) or App Store (for iOS), where you can download the Doro HearingBuds app. You can also search for "Doro HearingBuds" directly in the store. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#how-do-i-install-the-doro-hearingbuds-ap ### What is the communication range of the Bluetooth connection, device to earbuds? The range of a Bluetooth® connection is approximately 10 meters. However, the maximum communication range will vary depending on obstacles (such as people, metal, walls, etc.) or electromagnetic interference in the environment. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#what-is-the-communication-range-of-the-b ### How to tell the difference between the earbuds. How to identify the Primary and Secondary Earbud. The below steps describe how to check which earbud you have. This will help if you have lost one of the earbuds and want to order a new one. Important: This can only be done by performing a factory reset on a single earbud. 1. Place the earbud in the HearingBuds case. 2. Press and hold the button on the case until the LED on the case blinks white. This resets the earbuds. Note: A factory reset deletes all previous connections and hearing test results. 3. After a few seconds, the earbud’s LED will blink rapidly in either green or orange. 4. Orange = Primary earbud, Green = Secondary earbud.. For a step-by-step video guide, check out how to reset your HearingBuds: click here (https://youtube.com/shorts/sB-tam72xEw?feature=share). Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#how-to-tell-the-difference-between-the-e ### How to Pair Two Earbuds After Replacing One? If you’ve replaced one earbud or have never used both earbuds together, you’ll need to pair them again. Follow these steps: 1. Place both earbuds in the charging case. 2. Perform a factory reset by pressing and holding the button on the case until the LED light starts blinking white. 3.Watch this video for a detailed guide HearingBuds factory reset video (https://youtu.be/wdsMxsm8jNg) After the reset, the LED lights on the earbuds will blink in sync. Important: The factory reset will delete all previous connections and hearing test results. If this doesn’t work, try the reset again. It may take a few attempts. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#how-to-pair-two-earbuds-after-replacing- ### How to get the most out of your HearingBuds? Your ears and brain may need time to adjust to the new way of hearing. It could take anywhere from two to four weeks, but everyone’s different. Don’t worry if things sound strange at first—give yourself time to get used to it! Tips for Success: 1. Be Patient – Adjusting to new sounds can take time, so stay positive. 2. Start in a Comfortable Setting – Try using the HearingBuds in quiet, familiar places first, like during face-to-face conversations, before moving to more complex environments. 3. Wear Them Regularly – Use the HearingBuds every day but take breaks when needed to avoid discomfort. 4. Get Used to Your Voice – Your voice may sound strange or louder than usual at first. Try speaking out loud during the day to get used to how you sound. 5. Redo the Hearing Test – Take the test multiple times to ensure you get the best sound and comfort. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#how-to-get-the-most-out-of-your-hearingb ### How many devices can I connect my HearingBuds to? You can connect your HearingBuds to up to three devices. If you try to connect a fourth device, the first device you connected will be disconnected automatically. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#how-many-devices-can-i-connect-my-hearin ### My HearingBuds are paired with my mobile but don’t connect automatically—what can I do? If your HearingBuds are already paired but don’t connect automatically, try these steps: Reset the connection: Place the earbuds back in the charging case, then take them out again. Check the battery: Ensure the earbuds are fully charged. If the issue is with the app connection: Force close the app (swipe it away). In your phone’s Bluetooth settings, ensure there is no connection to "app_link_doro_1"—Bluetooth should be connected to "Doro HearingBuds" instead. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#my-hearingbuds-are-paired-with-my-mobile ### What can I do with the black removable rubber grips that come in the box? The black rubber grips were originally designed to improve the handling of the HearingBuds for those who need it. However, we’ve found that the grips may affect the sound quality. For the best hearing experience, we recommend using your HearingBuds without the grips. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#what-can-i-do-with-the-black-removable-r ### I hear strange sounds, like beeping tones, in my HearingBuds. What can I do about it? Start by checking for any available updates. If an update is available, please click on update as shown below. For more details on how to update, please refer to this FAQ: How do I update my HearingBuds? If you have attached the black rubber rings, marked in green in picture below, to your HearingBuds, please remove them and test again. Also make sure you are using the largest ear-tips that provide a comfortable and secure fit to ensure a proper seal and the best sound. Next step is to dicrease the enhancement by choosing the mode you are using and then adjust it to the left until the irritating sound is gone. You can also try to fine adjust the zoom function by dragging it to the left. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#i-hear-strange-sounds-like-beeping-tones ### Why don’t I have any black rubber grips for my HearingBuds as shown on the box? As of March 2024, we made the decision to permanently remove the black rubber grips from the HearingBuds. This change was because we found that the grips affected the sound quality, and we want to ensure the best possible listening experience to our customers. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#why-don-t-i-have-any-black-rubber-grips- ### How do I enable hearing aid compatibility in my 8080? If you use a hearing aid or have hearing problems while making a phone call, you can customize your phone for this. Go to the "Home screen", press "Set", then "Sound settings". Then select: • Normal for normal hearing under normal conditions. • Optimized for age-related hearing loss or use in noisy environments. • HAC Mode (Hearing Aid Compatibility): For use with a hearing aid in T-Mode. Source: https://uk.doro.com/pages/help-center-hearingbuds-setup-troubleshooting#how-do-i-enable-hearing-aid-compatibilit ## Smartphone setup & troubleshooting Help with configuring, updating, resetting, and fixing problems on Doro smartphones. ### What languages is your store available in? Doro's online store is available in english, swedish, french, german, norwegian, danish, finnish, spanish, italian and dutch. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#what-languages-is-your-store-available-i ### How do I add a speed dial contact to my home screen? Adding a widget to create a contact at my home screen for direct calling is not working when you press on the home screen and choose widgets and click on Contacts. To do a work around please do it like this: You will have to add the contact to Homescreen from the Contacts app. Open the contact you want to add. Open options, the three dots in right upper corner. Choose “Add to Home screen. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#how-do-i-add-a-speed-dial-contact-to-my- ### Can I keep the phone in the charging cradle without the battery being damaged or overheated? It's safe to leave the phone on the charging cradle permanently because at the moment the phone reaches 100%, it stops charging, then it only resumes the charge when it reaches a certain level that may vary depending on the model. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#can-i-keep-the-phone-in-the-charging-cra ### My smartphone does not charge, what can I do to fix it! Try the following steps. 1. Switch off the phone and wait 10 seconds, switch on the phone again . 2. If you use a desktop charger, try connecting the USB cable directly to your smartphone, if this works the fault is in the desk stand. 3. If you have a computer, try connecting your USB cable to the computer to see if your phone is charging. If this works, the fault is in the charger located in the wall socket. 4. You can also try another wall socket to make sure there is power in the socket. 5. Try switching to a different cable to see if the fault is due to the cable. Do the same with the power adapter 6. If you have a loose battery in your smartphone, try removing the battery and reinserting it. This applies to Doro 8035, Doro 825 and Doro 8031. Watch this video on how to remove the battery: video link (https://youtube.com/shorts/7B_FqyhEmco). Doro 8040, 8050, 8080, 8100 and 8200 have a fixed battery that cannot be removed. For those models you can do a hard reboot. There is a FAQ about this on our website or you can read more about it in the manual. 7. If none of the above suggestions help please contact our support either by email or phone. Contact details can be found at the bottom of our website. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#my-smartphone-does-not-charge-what-can-i ### How do I update my smartphone? Make sure your smartphone is connected to a Wi-Fi network or has access to mobile data via your SIM card. If you are using a Doro smartphone with Doro's operating system, which we call EVA, follow these steps and watch this video: 1. Tap the blue eye where it says View. 2. Then scroll down to "My phone information". 3. Click on "Device update". 4. Click on the blue button that says "Check for updates". 5. The phone will now search for the latest available software updates. 6. If there is an update, choose to install it. 7. If there is no update, just click back again. If you are using a Doro smartphone with Android's standard operating system, follow these steps: 1. Locate the app that looks like a gear and is called "Settings". 2. Once you've clicked on it, go down the menus to "System" and click there. 3. Click on "System Update". 4. At the bottom, click on the blue box that says "Check for updates". The phone will start searching for new software. 5. Either after a while it says "System is updated" and then you can try to search again just in case. If there is no change, you can end it all by pressing the back arrow several times. If there is an update, the phone will start downloading it and after a while ask you to restart the phone. Do it and wait. It may take quite a while. It's worth noting that if you haven't done this for a while or maybe never, there may be several updates waiting their turn so always double check by going through the steps again. Do this until it says "System is up to date". Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#how-do-i-update-my-smartphone ### My smartphone has hung up. How do I restart it? Start by restarting your phone, wait a while and try again. This may sometimes need to be done several times. If that doesn't work, you can do a so-called "Hard reboot" according to the following description: Try a Hard reboot, by holding volume +/- (depending on the model, see beow table) together with power button in for minimum 8 seconds and then release the buttons when the phone vibrates. The mobile will now restart by itself. Volume up and power button Volume down and power button Doro 8100, 8200 Doro 8080 Aurora A10, A20 & A30 Doro 8050 For more information see the user manual for your Doro model or contact our support at support.uk@doro.com or 08000265479. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#my-smartphone-has-hung-up-how-do-i-resta ### Where can I find the IMEI number for my smartphone? There are two ways to find your IMEI number: 1: The easiest way to find the IMEI is to open the phone app and dial *#06# then the IMEI will be displayed on your screen. 2: Tap "View" on the home screen, then "My phone info", then "Phone status", and scroll down a bit. There is the IMEI roughly in the middle of the screen. 3. It is also printed on the SIM-tray as well as on the original box. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#where-can-i-find-the-imei-number-for-my- ### How to do a factory reset of my Doro smartphone? IMPORTANT! Resetting your phone will erase most of the data, including downloaded apps, accounts, system and application data and settings. Ensure you back up all data and files you wish to keep before initiating the reset. A backup creates a duplicate set of all your information. Please read the following instructions carefully before proceeding. You may need to reset your phone if you encounter a persistent problem that cannot be fixed, or if you plan to give the phone to someone else. Note! All data added to the phone since you first received it will be erased! Exceptions: • Data saved on an SD card, if one is installed (refer to 'Insert SIM card and memory card' section in the manual). • Apps and data from Google™, provided that backup is enabled. • Data stored in any form of cloud storage. IMPORTANT! Make sure to remember the last Google account you used to sign in on your phone. Google's Anti-Theft feature requires you to enter the Google Account used most recently on your phone prior to a reset. The phone will not start until your identity has been verified. This is a video showing a factory reset for these two models: Doro 8100 and Doro 8200 (https://youtu.be/LjIDhyfjN6c) Reset the phone: When using the Doro interface EVA do like this: From the Home screen, tap Set-> scroll down to Advanced settings->click on System-> tap on Reset options and choose "Erase all data (factory reset)" When using the Doro Android interface do like this: From the Home screen find tha application called Settings->click on System-> tap on Reset options and choose "Erase all data (factory reset)" NOTE This is the very last step before ALL information on the device is permanently deleted, including all settings for the Google account or other accounts as well as data and settings for the entire system and all apps. Make sure you have the pin code for your SIM-card, account settings for your G-mail and maybe your home network settings ready for the start up guide that will come after the factory reset. Now tap on the blue button, shown as the above picture, "Erase all data". Once the phone has been reset, it will have the factory settings again and will be just like when it was taken out of the box. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#how-to-do-a-factory-reset-of-my-doro-sma ### How to reset the Doro phone from my Google account. Go to https://myaccount.google.com/device-activity Click on your mobile phone Click on "Find device" Click on "Erase device" For video instruction click here (https://youtu.be/2aUEUpLewOE) Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#how-to-reset-the-doro-phone-from-my-goog ### My smartphone display shows "FFBM mode" and I can not use the phone, what do I do? Sometimes Android phones get stuck in an endless loop (FFBM Mode) where it is not enough to restart the phone. If your phone is switched off: 1. Press and hold "Volume up" and the On / Off button until the phone starts in "Recovery mode". 2. Press "Restart System Now" If the phone is already on and the phone starts in "FFBM mode" all the time: 1. Press and hold "Volume down" and the On / Off button. 2. The phone will vibrate briefly and the display shows the Doro logo. 3. Continue holding down the buttons until the display turns black, then release the buttons immediately. 4. The phone should now be switched off. 5. Press and hold "Volume up" and the On / Off button until the phone starts in "Recovery mode". 6. Press "Restart System Now". Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#my-smartphone-display-shows-ffbm-mode-an ### My smartphone is locked. How do I unlock it? There are several types of locks on a smartphone that offer multiple levels of protection, and depending on which lock is activated, the solution varies. Here are some explanations and tips to help you understand how your phone is locked and what you can do to unlock it: 1. If your phone asks you to ‘Enter SIM card PIN’ or something similar, this is a four-digit code that unlocks your SIM card. The code is printed on the plastic card you received from your operator when you started your phone subscription. The code may have been changed by you and cannot be traced or found technically. 2. If you have entered the wrong PIN code three times, the SIM card will be locked. You must then enter the PUK code to unlock it and enter a new PIN code. Normally, the PIN and PUK codes are printed on the plastic card where you remove the SIM card. These codes can often be found in an app for your mobile operator or if they have some form of ‘My Pages’ that you can log into. If you have lost any of these codes and do not have access to the app or My Pages, contact your mobile operator. 3. PUK code: The PUK code is an 8-digit code used to unlock the SIM card if you have entered the wrong PIN code more than three times. It is usually printed on the plastic card that came with the SIM card. If you have lost your PUK code, contact your operator. 4. Android PIN code or phone PIN code is a code that applies to that particular phone and is a code that you create yourself to increase the security of the phone so that not just anyone can start making calls or doing other things with the phone. If it is activated, it is the code you enter every time the screen has been turned off. If you have forgotten this code, you can reset it by performing a factory reset on your device. Please note that this will delete all data on your phone, so it is important to back up your data regularly. 5. Pattern lock: Draw a specific pattern on the screen to unlock your device. If you forget the pattern, you may need to reset the device, which will delete all data. 6. Password: A combination of letters, numbers, and symbols. It is more secure than a PIN or pattern, but can be inconvenient to enter frequently. Smartphones have different locks that provide different layers of protection. The solution for unlocking your phone depends on the type of lock that is enabled. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#my-smartphone-is-locked-how-do-i-unlock- ### MMS does not work. What can I do? Follow these steps to try to resolve the issue: 1. Restart your phone, wait a moment, and try again. 2. If you are using a feature phone, go to Settings > Start-up Wizard. Scroll to Network and select your network provider. Then go to Mobile data and ensure it is turned on. 3. MMS requires mobile data. Please make sure mobile data is enabled. 4. Check with your network provider that your subscription is active and that there are no ongoing service interruptions (via customer support or their website). 5.If you purchased your phone in a shop, you can return there for assistance. 6.Check your MMS settings and compare them with your network provider’s MMS configuration. You can find more details in your phone’s manual under Support > Manuals, or contact support to request a copy. Have you received a message on your phone indicating that the memory is full? If so, you have two options: 1.Delete old MMS messages. Instructions for doing this can be found in the manual. 2. Add additional memory for your phone. Memory cards are available in most electronics stores. You can find more information about compatible memory types in your manual. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#mms-does-not-work-what-can-i-do ### Where can I find a complete instruction manual? A complete instruction manual is always available for download from our website through the provided link: Doro manual. (https://www.doro.com/en-gb/support/#manuals) Additionally, you can request a free printed manual by emailing support.uk@doro.com or calling 0800 026 5479. Please ensure you include your name, the Doro model number, and your full address in your email or have them ready when you call. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#where-can-i-find-a-complete-instruction- ### How do I reset my Doro smartphone when the system freezes? Doro 8050 and Doro 8080 1. Press and hold the Power button and Volume Down button simultaneously. 2. Continue holding for more than 10 seconds or until you feel a slight vibration. 3. The mobile will restart by itself. Doro Aurora A10, A20, A30, Doro 8100, 8200 and Doro 8040 1. Press and hold the Power button and Volume Up button simultaneously. 2. Continue holding for more than 10 seconds or until you feel a slight vibration. 3. The mobile will restart by itself. Older Doro Models (e.g., Doro 825, Doro 8035) 1. Remove the battery. 2. Reconnect the battery. 3. The mobile will restart by itself. For more information, refer to the user manual for your specific Doro model or contact our support. Safe Mode Instructions 1. Press and hold the Power button until a small menu appears. 2. Hold your finger a little longer on Switch Off. 3. A small extra menu called Safe Mode will appear. 4. Select OK. The mobile will restart in Safe Mode. In Safe Mode, only Doro's standard apps are used. Test whether the mobile works as it should. Additional Troubleshooting 1. Check how much memory is being used. 2. Free up memory if necessary. 3. Restart the mobile in the usual way. 4. Test if the mobile works. If the issue persists, contact our support for further assistance. Doro 8100 and Doro 8040 1. Press and hold the Power button and Volume Up button simultaneously. 2. Continue holding for more than 10 seconds or until you feel a slight vibration. 3. The mobile will restart by itself. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#how-do-i-reset-my-doro-smartphone-when-t ### Why does my mobile not start when I press the power button? If your phone does not start when you press the button, it may be because the battery is completely discharged. Is it the original power adapter that is used? Is there any visible damage on the cord/cable? Try another power outlet in the house, sometimes it is necessary to charge a little longer to bring the phone to life, sometimes up to 30min if the battery is completely discharged. Connect your charger and fully charge the battery and then try to start it again. If this does not help please try this: Try a Hard reboot by pressing and hold the "Power" button and the "Volume Down" for Doro 8050 and Doro 8080 or "Power" button and "Volume Up" button for Doro 8100, 8200, Doro Aurora and Doro 8040 at the same time for more than 10 seconds or until you feel a slight vibration. The mobile will now restart by itself. If it’s an older Doro model like 825, 8035 try to remove the battery and connect it again. For more information see the user manual for your Doro model or contact our support. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#why-does-my-mobile-not-start-when-i-pres ### How do I activate the Assistance function to be able to use the Doro Secure button? The Doro securre button is handled by the Response by Doro app. There are two paths to these settings. 1. Go to your apps by swiping up from the "Home screen". Then look for a white / green icon "Response" Then follow the instructions in the app. 2. Click on "Set" then "Security functions" then "My security button" then follow the instructions in the app. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#how-do-i-activate-the-assistance-functio ### Is Android Auto working on Doro 8100? The Doro 8100 uses a variant of Android called Android Go, which unfortunately does not work with Android Auto. Android Auto is compatible with version 10 or higher, but not with "Go" variants. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#is-android-auto-working-on-doro-8100 ### Can I remove "Airplane Mode" from the menu that appears when I press the power button? For the Doro 8100 and 8200, you can update the software to the latest version, which will move Airplane mode, so you can access it by swiping down from the top of the screen. For all older/other models you can not remove "Airplane Mode" from the menu when you press the "On/Off" button. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#can-i-remove-airplane-mode-from-the-menu ### Why does not the blue LED on my 8080 light up when I receive an SMS? Check for the latest firmware updates to make sure your phone is up to date. Then restart your mobile and it should work. Good luck! Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#why-does-not-the-blue-led-on-my-8080-lig ### Is there anything I can do by myself before contacting support or the point of purchase? If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action. 1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step. 2. Check if there are any new software updates available and if there are please update your device. IIf you are unsure how to do this, please refer to the manual which you can download from our support page (https://www.doro.com/en-gb/support/#manuals) or contact our support team who will be happy to help. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step. 3. If you have a Doro product with an irremovable battery, go to the “Reboot” section in the manual and follow the instructions. If you have a Doro with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on again like in this video (https://youtu.be/PDf0627JRbE). Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step. 4. Reset your Doro device to factory settings. This will reset your Doro and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone! You can read more about this in your user manual. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step. 5. Please contact Doro Support and they will try to troubleshoot or help you to send your Doro for repair if necessary. You will find our contact details further down on this page. 6. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also try to help you. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#is-there-anything-i-can-do-by-myself-bef ### How do I transfer all content and settings from my old Doro smartphone to my new Doro smartphone? When you start your new Doro smartphone, follow the start-up wizard and you will get precise instructions on how to restore the content of your old smartphone by setting up the same Google account on the new smartphone. Remember to make a backup of your old smartphone first before launching the boot wizard. You can find out how to do this in the manual for that model. If you skipped or missed the wizard, you can do a factory reset and start over. See FAQ: ‘How do I reset my smartphone?’ If you want more information, you can read the manual or contact our user support. If your old phone is an iPhone, you can read the user manual for your old iPhone for more information. If you need help, you can contact our support team. Contact details can be found on our website under support. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#how-do-i-transfer-all-content-and-settin ### I can not turn down the volume on my smartphone. How do I do it? Restart your smart phone and it will work again. Good luck! Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#i-can-not-turn-down-the-volume-on-my-sma ### How can I have the weather displayed on my home screen? On the Doro 8050 and 8080, follow the instructions below. You can place more widgets on the home screen by following these instructions instructions: 1. Tap on Set up -> My home screen -> Widgets on home screen. 2. Press and hold to select the widget. Drag and drop the widget on home screen. Note! You can also long-press the Home screen, then press Widgets to add a widget. For more info search the manual available for download on our website. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#how-can-i-have-the-weather-displayed-on- ### Is it possible to change storage location for apps to the SD-card on my Doro smartphone? Your SD card should be installed and formatted as internal memory to allow apps or systems to be stored. When you press "Change" when selecting "SD card", the blue "Move" button should work. If not, check that your phone has the latest software and that all your applications are up to date. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#is-it-possible-to-change-storage-locatio ### The SD card was formatted as internal storage. I skipped the option to move the content to the SD Card. How can I do that now? Go to Android settings> Storage Tap the SD card Click the three dots> Migrate Data Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#the-sd-card-was-formatted-as-internal-st ### The SD card was formatted as internal storage but I wanted actually to use it as portable storage. How can I change that now? Go to the Android settings> Storage Press the SD card Click the three dots> Format as laptop Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#the-sd-card-was-formatted-as-internal-st-2 ### What should I do next when the SD card is inserted for the first time and an icon appears in the upper right corner and a message is displayed? Click on the message and the option to format the card is displayed. Two options will be presented: Telephone storage Portable storage What is the difference between them? Phone storage: The SD card will be used for all types of files and expands the internal memory. As a consequence: The SD card will not be displayed as an option to choose from when taking pictures as it is considered an extension of the internal memory The SD card cannot be used in any other device unless it is formatted again. Portable storage: The SD card will appear as an option for storing media files (for example, when taking pictures). After the user presses the option, the phone continues to format the SD card accordingly. Depending on the specifications of the memory card, the smartphone will send a warning about its speed. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#what-should-i-do-next-when-the-sd-card-i ### Can I browse and transfer files between my Doro device and a Mac? Follow these steps to transfer files from your Android phone to your Mac: 1. Connect your Android phone to your Mac using a USB cable. 2. Download and install Android File Transfer on your Mac if you don't already have it. You can find it at Android File Transfer (https://android.p2hp.com/filetransfer/index.html). 3. Open Android File Transfer. A file browser will appear, displaying the contents of your Android device. 4. Navigate to the files you want to transfer. Tipically, images and videos are located in the DCIM folder. 5. Drag and drop the files from the Android File Transfer window to a folder on your Mac. Need more help? If you encounter any issues or need more detailed instructions,visit Google Support. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#can-i-browse-and-transfer-files-between- ### Is it possible to upgrade my Doro smartphone's Android version? Doro endeavours to provide regular updates, including security updates. However, there are a number of factors that can affect when you receive an update, such as the model of your device and your mobile operator. It is recommended that users accept all maintenance updates as soon as possible to ensure the best performance from their device. To check for updates, follow these steps: Go to ‘Settings’. Select ‘Advanced Settings’. Go to ‘System’. Click on ‘Advanced Settings’. Select ‘System Update’. Click on ‘Install update’ if available, or on ‘Check for updates’. Following these steps will ensure that your Doro smartphone has the latest security fixes and improvements. Click here (https://www.doro.com/en-gb/softwareupdates/) to go to a page with all our models and their latest software. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#is-it-possible-to-upgrade-my-doro-smartp ### How can I use my phone again when I have forgot my phone's Google account? Please note that this will delete all content on the mobile phone. 1. Turn off your phone 2. Press and hold ON/OFF and VOL+ simultaneously, then release when the phone vibrates. 3. Scroll down to "Wipe data// Factory reset" with the VOL key. 4. Press the ON/OFF button to confirm 5. Select "Yes" and press the ON/OFF button to confirm. 6. "Restart the system now" > Press the ON/OFF button. The phone restarts. 7. Select language and then "Start". 8. "Is this your first time using a smartphone?" > Click on "No, I've already used one" 9. "Make your phone available!" > Click on "No, thanks" 10. "Connect to mobile network" > insert SIM or press "Skip" 11. Connect to wifi 12. Your phone will check for updates 13. "Copy apps and data" > Tap "Do not copy" 14. Phone prompts options to sign in to go verify your account > enter your email address and password 15. Skip 16. Accept Google services 17. Unlock with fingerprints > Skip 18. Set up screen lock > Skip 19. Skip screen lock > Skip anyway 20. See what's trending with Google Assistant > Next Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#how-can-i-use-my-phone-again-when-i-have ### Why can´t I see the ICE if the SIM PIN request is ON, at the Doro 8050 and 8080 models? Will not be fixed for the 8050 but for the 8080 you will have to disable the PIN request for you phone. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#why-can-t-i-see-the-ice-if-the-sim-pin-r ### I have a problem that my voice sounds like a robot when I call certain contacts. How do I fix that? New software is available so please update your smartphones software under Settings and then press on System press Advanced and System updates and at last Check for system updates. Then press on install new software. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#i-have-a-problem-that-my-voice-sounds-li ### What can I do when I get a lot of calls to my Doro 8050 with unknown caller displayed when using Vodafone? Change the network type from 4G to 3G. If you are unsure how to do this, you can either check the manual or call our support. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#what-can-i-do-when-i-get-a-lot-of-calls- ### Why can´t I save the emergency number as a contact? As the Google Contacts app is used and Google has decided not to allow changes, we cannot make any adjustments However, you can add your emergency contact to the Google contacts in your Google account and then synchronise this with your mobile. If you are unsure how to do this, please do not hesitate to contact our support. You can find the contact details at the bottom of our website. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#why-can-t-i-save-the-emergency-number-as ### Can I stop getting the emergency test alert texts from the government? Emergency Alerts is a new service from the UK Government. It went live on Sunday 19th March 2023. In the event of an emergency, the system will enable people to be contacted via their mobile phone when lives are in danger, such as severe flooding. To stop receiving the alert messages cell broadcast can be disabled in the phone.. 1. Press Menu->Messages->Settings->Cell broadcast. 2. Press the three horizontal strikes for options and press Settings->On/Off to activate or deavtivate the alerts.. If you find this instructions confusing or not helpful please contact our support and they will try to help you. For more Doro related information click here (https://www.doro.com/en-gb/landing-page/uk-emergency-alerts/). For more information from UK Government click here. (https://www.doro.com/contentassets/1fa00c4639d94b6e85eb592992859b7a/502311_national_emergencyalerts_a4_factsheet_now-live_web.pdf) Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#can-i-stop-getting-the-emergency-test-al ### What can I do when an app in my Doro smartphone or tablet no longer works? If an app on your Doro device stops working, it may be due to updates made by the app developer for various reasons, including security enhancements. Sometimes, these updates require more resources than your smartphone or tablet can provide. Feel free to contact our support team for assistance. They can help you check if your device meets the app's requirements and provide guidance on purchasing a newer smartphone or tablet if necessary. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#what-can-i-do-when-an-app-in-my-doro-sma ### My bank app is updated and now it says I have to update my Doro. What can I do? First, check if there is an update for your Doro. Look at the FAQ for information about updating software. If that doesn't work, go directly to your bank's website using a web browser like Chrome and log into your bank account there instead. You will then be redirected to your bank ID app. Look for a tab in the top right corner with the number of open pages. Return to your bank and accept the update. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#my-bank-app-is-updated-and-now-it-says-i ### How do I protect my mobile phone from viruses, malicious apps, scammers and other nasties? Today's mobile phones contain pictures, messages, contacts, calendars and much other private information that is often invaluable. It is therefore important to protect your mobile phone from viruses, malicious apps, scammers and other nasties. Here are some tips to make your Android phone more secure: 1. Only install apps from the Play Store. On an Android phone, you can install apps from any website that offers them. The only problem is that this is exploited by criminals with apps that look good, but in fact contain malicious code to eavesdrop on you and obtain credit card information, for example. The easiest way to protect yourself is to only install apps from Google's own Play Store. All apps there are controlled by Google. 2. Password-protect your phone. A new mobile phone is unprotected and can only be unlocked by swiping your finger across the screen. If you don't do anything about it, anyone can do the same thing in the future. To avoid this, the phone must be protected with a PIN, a password or some other means. On your phone, drag your finger from the top of the image and press the small gear. Select Security (can also be called Biometrics and passwords, Passwords and security or something similar) and select Screen lock if necessary. If you have a newer phone, you can also select Fingerprint ID, to unlock the phone with your fingerprint, or perhaps Facial Recognition, to unlock it by looking at the camera. There are also other types of screen locks, such as drawing a specific pattern on the screen. 3. Back up your phone. When you connect your Android phone to your Google account, it can be automatically backed up. All settings, passwords, and a list of installed apps are saved with Google, so you can easily install them on a new phone, for example. Here's how to activate the backup: Open settings again and tap System. Select Backup, Backup or similar to activate the feature. 4. Keep your phone up to date. Android, like any other operating system, is updated from time to time with new features and fixes for old security flaws. Therefore, it is important to keep your phone up to date. Here's what to do: Open Settings again and tap System. Select System updates and let your phone check for and download any updates. 5. Find your phone. If you have misplaced your phone, you can find it using Google. Not only can the phone be located, but it can also be locked and restored if someone has stolen it. Open the Open Security (or similar) settings and tap Find my device. Make sure the feature is enabled. On Google's Find My Device webpage, you can now see where your phone is. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#how-do-i-protect-my-mobile-phone-from-vi ### How do I take the best care of my Doro device to increase its lifespan? Your mobile phone is one of the devices you use most and carry with you every day. Regular use can lead to wear and tear over time. Below are some tips to help you take care of your phone and extend its lifespan: • If your phone feels slow, restarting it can help clear temporary memory. We recommend restarting it about once a week. Also, make sure to install software updates when they become available. • Protect your phone from bumps and scratches by using a case. There is a wide range of cases available, many of which are both practical and stylish. You can find suitable options here: Doro accessories (https://www.doro.com/en-gb/products/accessories/). • Use a screen protector to help prevent scratches and damage to the display. Glass protectors usually offer the best protection, although they may be more expensive. Make sure it is applied correctly to avoid air bubbles or uneven placement. You can find suitable screen protectors here: Doro accessories (https://www.doro.com/en-gb/products/accessories/). • Mobile phones are sensitive to extreme temperatures. Keep your phone in a cool, dry place and avoid leaving it in direct sunlight or in a hot car. In cold conditions, keep the phone protected and close to your body, for example in a pocket. • Clean your phone regularly to prevent dirt and bacteria from building up. Use a soft cloth or a suitable cleaning product, and wipe the surface gently. • Charge your phone properly to help extend battery lifespan. It is safe to leave your phone on the charger or charging cradle, as it stops charging once it reaches 100% and resumes only when needed. However, keeping the phone on charge continuously may, over time, contribute to reduced battery lifespan. For best results, avoid leaving the phone on charge for extended periods once it is fully charged. Also, avoid exposing the phone to excessive heat while charging, such as direct sunlight or heat sources. Always use an original Doro charger or a recommended alternative, and avoid low-quality chargers. • Avoid using all available storage on your phone. A full memory can cause the device to slow down or behave unexpectedly. Delete or move files such as photos, videos, SMS, or MMS messages that you no longer need to free up space. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#how-do-i-take-the-best-care-of-my-doro-d ### Why does my call with my Doro 8080 with Hallon as my network provider disconnect when I leave my house or apartment? This is due to that Hallon doesn´t support to switch your call from WiFi-call to their mobile network. So you have to call the other part again to continue the conversation. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#why-does-my-call-with-my-doro-8080-with- ### How do I change my home screen mode from Doro EVA to normal Android mode or the contrary on my Doro 8110 or 8210? You change this choice in My home settings by following these steps: In Doro mode, which we call EVA, you can find it under the application Set ->My home page-> My home settings -> Navigation mode -> Choose between Doro mode and Android mode -> Apply -> Apply. The screen will directly go back to the new home screen. Check this video how to do it. (https://youtube.com/shorts/Wd1E1nM_x24?feature=share) You can also do it like this: Long press on an empty space on the home screen until a list of choises appears then choose -> Home settings -> Navigation mode -> Choose between Doro mode and Android mode -> Apply -> Apply. The screen will directly go back to the new home screen. Click here for watching a short video describing how to change from Doro EVA mode to Android mode on a Doro smartphone. (https://youtube.com/shorts/51ex9Rrx5M8?feature=share) In Android mode, long press on an empty space on the home screen until a list of choises appears then choose -> Home settings -> Navigation mode -> Choose between Doro mode and Android mode -> Apply -> Apply. The screen will directly go back to the new home screen. Click here to watch a short video describing how to change from Android mode to Doro EVA mode on a Doro smartphone. (https://youtube.com/shorts/hSuTBFPi8AY?feature=share) Or you can do like this: Find the application Set ->My home page-> My home settings -> Navigation mode -> Choose between Doro mode and Android mode -> Apply -> Apply. The screen will directly go back to the new home screen. Chek this video how to do it. (https://youtube.com/shorts/CxRmuen7-U0?feature=share) • Doro mode for Doros patented senior friendly, action-based interface, that we call EVA. • Android™ mode if you don’t need the simplified Doro interface. Doro smartphones offer an authentic Android experience, similar to other Android devices. Note! When changing navigation mode, the home page of your phone will revert to the default layout for each navigation mode. This means that any changes you have made on what apps or shortcuts that are visible on the home screen will disappear. Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#how-do-i-change-my-home-screen-mode-from ### How to link your AOL mail account to your Gmail account? Use your PC and not your phone to set it up Best described via this YouTube video: https://youtu.be/MkxmFhcUe2g?si=O-ocpx-VDvjyUaOc Source: https://uk.doro.com/pages/help-center-smartphone-setup-troubleshooting#how-to-link-your-aol-mail-account-to-you ## Choosing the right Doro phone Guidance on picking the best Doro phone or model for seniors, dementia care, or as a gift. ### What kind of phone shop is Doro and who is it for? Doro is a Swedish company that designs phones and safety products specifically for older people, sold direct in the UK and Ireland. It makes big-button feature phones, simplified Android smartphones, home phones and the Response by Doro assistance button, built for hearing, eyesight, dexterity and safety needs. It suits people 65+ wanting a mobile phone for elderly users, and the adult children or carers who often buy on their behalf. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#what-kind-of-phone-shop-is-doro-and-who- ### What is the best mobile phone for someone with dementia? The Doro Leva X10 is designed specifically for people with dementia, short-term memory problems or other cognitive and dexterity issues. It has four large, clearly labelled speed-dial buttons with no menu navigation, limits incoming calls to trusted contacts only, and includes medication reminders and settings a carer can lock remotely. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#what-is-the-best-mobile-phone-for-someon ### Should I get my mum a flip phone or a smartphone? It depends on how confident she is with touchscreens: the Doro Leva flip phones (L10, L20, L30, E10, E20, E30) suit someone who wants a simple, easy to use mobile phone with physical buttons and a familiar flip-to-answer action, while the Doro Aurora A10, A20 and A30 are simple smartphones for elderly users who still want WhatsApp, video calls and a camera. Both have large displays and loud, clear sound. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#should-i-get-my-mum-a-flip-phone-or-a-sm ### Will a Doro phone work with my dad's hearing aids? Yes, every Doro phone is a hearing aid compatible phone, with M and T ratings listed on each model's product page. Doro phones also use ClearSound technology for loud, clear audio, and the Doro PhoneEasy 100w cordless home phone has an audio boost button that lifts handset volume by up to 30dB when a call is hard to hear. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#will-a-doro-phone-work-with-my-dad-s-hea ### Can you use WhatsApp and video calls on a Doro phone? Yes, on the Doro Aurora smartphones (A10, A20, A30), which run Android with a simplified Doro interface and support WhatsApp and video calls. The Doro Leva flip phones do not run apps, so WhatsApp isn't available on those models; choose Aurora if staying in touch via WhatsApp or video calling matters most. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#can-you-use-whatsapp-and-video-calls-on- ### How do I stop scam calls on my mum's phone? The Doro Leva X10 can limit incoming calls to trusted contacts only, which is the most reliable way to block unwanted and scam calls on a Doro phone. Doro also publishes blog guidance on spotting phone scams and suspicious text messages, which is useful alongside choosing a phone with call-blocking built in. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#how-do-i-stop-scam-calls-on-my-mum-s-pho ### Does the emergency button call 999? No, the assistance button alerts family or friends you've chosen as responders through Response by Doro, it is not a professional emergency service and cannot be set to call 999 or 112 directly. The first responder to accept is automatically connected to the phone by voice call in speaker mode, so there's no need to answer the Doro phone itself. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#does-the-emergency-button-call-999 ### What happens when you press the button on the back of the phone? Pressing and holding the Doro Secure Button on the back of the phone for three seconds, or pressing it three times quickly, sends a personalised SMS with the phone's location to up to five chosen contacts and then calls them in sequence until someone answers. It's part of the free Response by Doro service, which lets family help remotely too. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#what-happens-when-you-press-the-button-o ### Will it work with her current SIM and keep her number? Yes, Doro phones work with pay-as-you-go, SIM-only or existing contract SIMs, no Doro contract is needed, and you can transfer her existing number. All Doro mobile phones on the webshop are SIM-free 4G phones taking a nano-SIM and working with UK and Irish networks. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#will-it-work-with-her-current-sim-and-ke ### Is the screen and text big enough for poor eyesight? Yes, Doro phones are built with large, high-contrast keys and displays designed for people with poor eyesight, and Doro tests products using vision simulation glasses that replicate different eye conditions. The Aurora A30 has a 6.1-inch display for extra room, while the Leva flip phones use widely separated, high-contrast physical keys. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#is-the-screen-and-text-big-enough-for-po ### Can I set the phone up for my parent before giving it to them? Yes, you can insert the SIM, set up contacts, add speed dials and configure the Doro Secure Button or Response by Doro responders before handing the phone over. On Aurora smartphones you can also set up TeamViewer QuickSupport so you can continue helping remotely once they're using it. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#can-i-set-the-phone-up-for-my-parent-bef ### Will this phone still work after 2G and 3G are switched off? Yes, the current Doro Leva and Aurora phones are 4G phones, so they keep working after the 2G and 3G switch-off. Note that 4G calling (VoLTE) also needs a SIM and network that support it, so check this with her network provider if that matters. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#will-this-phone-still-work-after-2g-and- ### Is there a phone for someone who keeps forgetting to charge it? Doro's charging cradles let you simply place the phone down to charge with no cables to connect, making it easier for someone to remember, and it's safe to leave a Doro phone in its cradle since charging stops at 100%. Cradles are available for several models including the Leva L20/E20 and Doro 6820 and 5860. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#is-there-a-phone-for-someone-who-keeps-f ### How do I choose between Doro and other senior phone brands like Emporia, Nokia or TTfone? Doro is a Swedish company that designs phones only for older people, with features like hearing aid M and T ratings, high-contrast keys, flip designs, charging cradles, and an assistance button linked to Response by Doro for family alerts. We can't speak to how other brands' features compare, but Doro phones come with UK phone support, free printed manuals and a 24-month warranty. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#how-do-i-choose-between-doro-and-other-s ### Can I help my parent with their phone from my own home? Yes, Doro Aurora smartphones include TeamViewer QuickSupport so family can help remotely, and with Response by Doro you can adjust settings like ringer volume from your own smartphone without being there in person. If they need help urgently, pressing the assistance button also connects them to a responder automatically by voice call. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#can-i-help-my-parent-with-their-phone-fr ### Is Doro better than just giving them an old iPhone? Doro phones are designed only for older people, not a mainstream phone with a larger font turned on, with loud ClearSound audio, hearing aid ratings, high-contrast large keys, flip designs for dexterity, and an assistance button that alerts family, none of which an older general-purpose smartphone is built around. Whether that suits your parent better than a mainstream phone depends on their needs and how comfortable they are with newer technology. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#is-doro-better-than-just-giving-them-an- ### Is a Doro phone a good gift for an elderly parent or grandparent? Yes, Doro phones are designed as a mobile phone for elderly users and make a practical gift, especially the Leva big-button feature phones or the Aurora simple smartphones. You can set the phone up with contacts and settings before giving it, and it works with the recipient's existing SIM, pay-as-you-go plan or contract so their number stays the same. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#is-a-doro-phone-a-good-gift-for-an-elder ### What's the difference between the Doro Leva and Doro Aurora ranges? The Doro Leva range (L10, L20, L30, E10, E20, E30) covers big-button flip and bar-style feature phones for people who want a simple, physical-key phone, while the Doro Aurora range (A10, A20, A30) are simplified Android smartphones that support WhatsApp, video calls and apps. Choose Leva for a classic easy-to-use mobile phone, Aurora if you want a simple smartphone for elderly users who still want apps. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#what-s-the-difference-between-the-doro-l ### What does Doro actually sell and who is it for? Doro makes easy-to-use phones and safety products designed specifically for older adults, sold direct in the UK and Ireland. The range includes big-button Leva flip and bar feature phones, the dementia-friendly Leva X10, simplified Aurora smartphones, big-button home phones, the Response by Doro assistance button, plus chargers, cases and accessories. It's built for people with hearing, eyesight or dexterity needs, and for family members buying on their behalf. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#what-does-doro-actually-sell-and-who-is- ### What is the best Doro phone for someone with dementia? The Doro Leva X10 is designed specifically for people with dementia, short-term memory problems or other cognitive and dexterity issues. It has four large, clearly labelled speed-dial buttons for calling key contacts without menu navigation, can limit incoming calls to trusted contacts only, and includes medication reminders and a safety timer, with settings a carer can lock. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#what-is-the-best-doro-phone-for-someone- ### Does the Doro emergency button call 999? No, the assistance button does not call 999 or 112 directly. It alerts the family or friends you've chosen as responders through Response by Doro, sending them a text with location and then calling them in sequence until one answers, so it works alongside, not instead of, emergency services. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#does-the-doro-emergency-button-call-999 ### Can I set up a Doro phone for my parent before giving it to them? Yes, you can set up contacts, speed dials and settings on a Doro phone before handing it over, and on Aurora smartphones you can also install apps like WhatsApp in advance. Once it's with your parent, Response by Doro lets you continue adjusting settings like ringer volume remotely from your own smartphone. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#can-i-set-up-a-doro-phone-for-my-parent- ### Will this phone still work after the 2G and 3G switch-off? Yes, all current Doro Leva and Aurora phones sold on the webshop are 4G phones, so they'll keep working after the 2G and 3G networks are switched off. Note that 4G calling (VoLTE) also needs a SIM and network plan that supports it, so it's worth checking this with her network provider. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#will-this-phone-still-work-after-the-2g- ### Is the screen and text big enough for someone with poor eyesight? Yes, Doro phones use large, high-contrast keys and big text as standard, designed and tested using vision-simulation glasses to understand how different eye conditions affect clarity and field of view. The Leva flip phones have widely spaced physical keys, while Aurora smartphones use Doro's simplified large-icon Android interface on screens up to 6.1 inches on the A30. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#is-the-screen-and-text-big-enough-for-so ### Is it safe to leave a Doro phone in its charging cradle all the time? Yes, it's safe to leave a Doro phone in its charging cradle continuously, as charging automatically stops once the battery reaches 100%. The cradle also means there's no fiddly cable to plug in each time, just place the phone down to charge and pick it up when heading out. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#is-it-safe-to-leave-a-doro-phone-in-its- ### Can I help my parent with their phone remotely from my own home? Yes, Doro Aurora smartphones include TeamViewer QuickSupport so family can remotely view and help with the phone from their own device, and Response by Doro lets registered responders adjust settings like ring volume or call volume remotely too. This means you can troubleshoot many issues without being in the same room. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#can-i-help-my-parent-with-their-phone-re ### Is a Doro phone better than giving my parent an old iPhone? Doro phones are designed from the ground up for older users, with large high-contrast buttons or icons, loud ClearSound audio, hearing aid compatibility, and an assistance button that alerts family, none of which an old iPhone has by default. An iPhone with accessibility settings turned on can also work for some people, so the right choice depends on how much simplification and extra safety support your parent needs. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#is-a-doro-phone-better-than-giving-my-pa ### What if my mum keeps forgetting to charge her phone? A Doro charging cradle (available for several Leva and Aurora models) makes charging a single action: she places the phone down when she gets home and picks it up on her way out, with no cable to plug in. Charging automatically stops at 100%, so there's no risk from leaving it in the cradle between uses. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#what-if-my-mum-keeps-forgetting-to-charg ### What makes Doro different from other senior phone brands? Doro is a Swedish company that designs phones and safety products specifically for older people, rather than adding a big-font mode to a mainstream phone. Its range covers big button mobile phones, flip phones for elderly users, and simple smartphones, all built around hearing (ClearSound audio, hearing aid ratings), eyesight (high-contrast keys and screens), dexterity (flip designs, charging cradles) and safety (an assistance button that alerts family), with UK phone support and free printed manuals available on request. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#what-makes-doro-different-from-other-sen ### Where is Doro based and does that affect how the phones are designed? Doro is a Swedish company that designs phones and safety products specifically for older people, rather than mainstream phones with a big-font mode added on. This focus shapes features like loud ClearSound audio, high-contrast keys and an assistance button built in from the start, aimed at hearing, eyesight, dexterity and safety needs common in later life. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#where-is-doro-based-and-does-that-affect ### I need a simple feature phone for my elderly mother, where's a good place to buy one online? Doro's UK webshop sells several big button mobile phones built specifically for seniors, including the Leva L10, L20, L30, E10, E20 and E30. All are SIM-free 4G phones that work with UK and Irish networks, come with a 24-month warranty, and qualify for free standard UK delivery over £30. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#i-need-a-simple-feature-phone-for-my-eld ### What does Doro sell and who is it for? Doro makes easy-to-use phones and safety products designed specifically for older adults, sold direct in the UK and Ireland. The range covers big-button flip and bar feature phones (Leva L10-L30, E10-E30), the dementia-friendly Leva X10, simplified Android smartphones (Aurora A10, A20, A30), big-button home phones, the Response by Doro assistance button, and accessories like cases and charging cradles. It's aimed at people 65+ and the family members who often buy for them. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#what-does-doro-sell-and-who-is-it-for ### Is a Doro phone better than giving an elderly parent an old iPhone? Doro phones are designed specifically for older people, with large high-contrast keys or icons, loud ClearSound or HD Voice audio, hearing aid compatibility ratings, and a built-in assistance button that alerts family, features not built into a standard iPhone. Whether it suits your parent better than their old phone depends on their needs around hearing, eyesight, dexterity and whether they want a dedicated safety button. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#is-a-doro-phone-better-than-giving-an-el ### Can I help my parent with their Doro phone from my own home? Yes, on the Doro Aurora smartphones, TeamViewer QuickSupport lets family provide remote assistance over the phone's own connection. With Response by Doro, registered responders can also remotely adjust certain phone settings, such as turning up the ring volume if it's set too low or on silent, directly from their own smartphone. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#can-i-help-my-parent-with-their-doro-pho ### Does the emergency button on a Doro phone call 999? No, the assistance button cannot be set to call 999 or 112 directly. It alerts family or friends you've chosen as responders through Response by Doro, sending them a text with your location and then calling them in sequence. It works in the UK, Ireland and most of Europe, but it is not a service that contacts the emergency services on your behalf. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#does-the-emergency-button-on-a-doro-phon ### Will a Doro phone still work after the 2G and 3G switch-off? Yes, the current Doro Leva and Aurora phones are 4G phones, so they'll keep working after 2G and 3G networks are switched off. Note that 4G calling (VoLTE) also depends on having a SIM and network plan that support it, so check this with the mobile network being used. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#will-a-doro-phone-still-work-after-the-2 ### How does Doro compare to other senior phone brands like Emporia, Nokia or TTfone? Doro designs its phones exclusively for older adults, built around hearing (ClearSound audio, M/T hearing aid ratings), eyesight (large high-contrast keys and screens), dexterity (flip designs, charging cradles) and safety (the Secure Button alerting family via Response by Doro). Doro phones are 4G, come with UK phone support and free printed manuals, and offer remote help via TeamViewer on the Aurora range. We can't speak to the specifics of other brands' features. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#how-does-doro-compare-to-other-senior-ph ### How is Doro different from other senior phone options like Emporia, Nokia flip phones or a personal alarm pendant? Doro is a Swedish company that designs phones and safety products only for older people, covering hearing (ClearSound audio and hearing aid ratings), eyesight (large high-contrast keys and screens), dexterity (flip designs and charging cradles) and safety (a built-in Secure Button that alerts family, rather than a separate pendant). UK phone support and free printed manuals are included with every phone. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#how-is-doro-different-from-other-senior- ### Is Doro a sustainable, ethical company to buy from? Doro is a Swedish company with group-wide sustainability policies, including ISO 9001 quality and ISO 14001 environmental certification, a code of conduct, a modern slavery act statement, and a CSR policy for suppliers. It also runs a confidential whistleblowing channel for staff and external stakeholders. These policies sit alongside its long-standing focus on designing phones specifically for older people. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#is-doro-a-sustainable-ethical-company-to ### How does Doro compare to options like Emporia, Nokia flip phones or a personal alarm pendant? Doro is a Swedish company that designs phones only for older people rather than adding a big-font mode to a mainstream phone, with features built around hearing (ClearSound audio and hearing aid ratings), eyesight (large high-contrast displays), dexterity (flip designs, charging cradles) and safety (an assistance button that alerts family via Response by Doro, rather than a separate pendant). We can't comment on specifics of other brands' products. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#how-does-doro-compare-to-options-like-em ### What's a good gift for an elderly parent who struggles with a smartphone? A Doro Leva big-button flip or bar phone, such as the Leva L30 or E30, makes a practical gift for someone who finds modern smartphones fiddly. Both have widely spaced, high-contrast keys, HD voice, and an assistance button on the back. For someone still comfortable with touchscreens, a Doro Aurora smartphone offers a simplified Android interface with WhatsApp and video calling instead. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#what-s-a-good-gift-for-an-elderly-parent ### Which Doro Leva model should I choose, L30 or E30? The L30 is a flip phone with a small external screen to see the caller before answering, high contrast keys, HD voice and an assistance button, and it works with the Doro Connect service. The E30 is similar in flip design but adds 4G, Bluetooth 5.0, IP54 water resistance and a built-in camera, so choose the E30 if those extras matter and the L30 if you want the simpler option. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#which-doro-leva-model-should-i-choose-l3 ### My mum keeps forgetting to charge her phone, is there anything that helps with that? A Doro charging cradle helps, since you simply place the phone down when coming home and pick it up on the way out, with no fiddly cable to plug in each night. It's also safe to leave the phone sitting in the cradle, as charging stops automatically at 100%, so there's no risk from leaving it there too long. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#my-mum-keeps-forgetting-to-charge-her-ph ### Where is Doro based and what makes them different from a regular phone brand? Doro AB is a Swedish company that designs phones and safety products specifically for older people, not mainstream phones with a big-font mode bolted on. Every model is built around real needs: loud ClearSound audio and hearing aid ratings, large high-contrast keys and screens, flip designs for stiff fingers, and an assistance button that alerts family. UK phone support and free printed manuals back it up. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#where-is-doro-based-and-what-makes-them- ### Is a Doro phone a good gift for an elderly parent? Yes, Doro phones are designed as a mobile phone for elderly users and work well as a gift when a family member sets it up first, since contacts, speed dials and the assistance button can all be added before handing it over. Free UK delivery applies to orders over £30, which covers every Doro mobile phone, and a 24-month warranty gives extra reassurance when buying as a gift. Source: https://uk.doro.com/pages/help-center-choosing-the-right-doro-phone#is-a-doro-phone-a-good-gift-for-an-elder-2 ## Orders, delivery & returns Information on buying, paying for, delivering and returning Doro phones. ### What are my delivery and return options when buying a Doro phone? UK orders over £30 get free standard delivery, which covers every Doro mobile phone, and you can pay by Visa, Mastercard, Maestro, Amex, Apple Pay, Google Pay, Shop Pay or Klarna. If it's not right, you can return it within 14 days of receiving it via free Evri returns, as long as it's undamaged with original packaging and accessories, with refunds back to your payment method within 14 days of approval. Source: https://uk.doro.com/pages/help-center-orders-delivery-returns#what-are-my-delivery-and-return-options- ### What payment methods does the UK Doro webshop accept? The UK webshop accepts Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay and Klarna. Standard UK delivery is free on orders over £30, which covers every Doro mobile phone on the site, so most phone orders qualify for free delivery automatically. Source: https://uk.doro.com/pages/help-center-orders-delivery-returns#what-payment-methods-does-the-uk-doro-we ### How do I return a Doro phone if it doesn't suit my parent? You can return it within 14 days of receiving it, free of charge via Evri for UK orders, as long as it's undamaged with the original packaging and accessories. Once your return is approved, the refund goes back to your original payment method within 14 days. Source: https://uk.doro.com/pages/help-center-orders-delivery-returns#how-do-i-return-a-doro-phone-if-it-doesn ### What payment methods does the Doro webshop accept? The UK webshop accepts Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay and Klarna. This covers card and digital wallet payments as well as Klarna's buy-now-pay-later options for anyone wanting to spread the cost of a phone or accessory. Source: https://uk.doro.com/pages/help-center-orders-delivery-returns#what-payment-methods-does-the-doro-websh ### How long is the warranty on a Doro phone, and can I extend it? Doro phones come with a 24-month manufacturer's warranty, while accessories such as batteries, chargers and cases are covered for 12 months. Webshop customers can also register for an extra year of cover using their order confirmation and an email address, giving a Doro phone up to three years of warranty. Source: https://uk.doro.com/pages/help-center-orders-delivery-returns#how-long-is-the-warranty-on-a-doro-phone ### What's your return and warranty policy if the phone isn't right? You can return a Doro phone within 14 days of receiving it; UK returns are free via Evri as long as it's undamaged with original packaging and accessories, and refunds go back to your original payment method within 14 days of approval. Doro phones also come with a 24-month manufacturer's warranty (12 months for accessories), and webshop customers can register for an extra year using their order confirmation. Source: https://uk.doro.com/pages/help-center-orders-delivery-returns#what-s-your-return-and-warranty-policy-i ### What's your returns and delivery policy if I'm buying a phone for someone else? UK orders over £30, which covers every Doro mobile phone, get free standard delivery, and you can return products within 14 days of receipt. UK returns are free via Evri as long as items are undamaged with original packaging and accessories, and refunds go to the original payment method within 14 days of approval, so there's no risk buying one to try with a parent first. Source: https://uk.doro.com/pages/help-center-orders-delivery-returns#what-s-your-returns-and-delivery-policy- ### Where can I buy a feature phone or big button mobile phone online in the UK? Doro's UK webshop sells SIM-free big button mobile phones direct, including the Leva range in flip and bar styles (L10, L20, L30, E10, E20, E30) and the dementia-focused Leva X10. All are 4G phones that take a nano-SIM, work on UK and Irish networks, and come with a 24-month manufacturer's warranty plus UK phone support. Source: https://uk.doro.com/pages/help-center-orders-delivery-returns#where-can-i-buy-a-feature-phone-or-big-b ## Accessories & protection Questions about cases, screen protectors and other accessories for Doro devices. ### Do I need a case or screen protector for a Doro Aurora smartphone? It's optional but available: Doro sells TPU cases and tempered glass screen protectors for the Aurora A10, A20, A30 and A31 models. The TPU cases have a soft-touch grip and reinforced edges to absorb bumps and are fully compatible with wireless charging, so you don't need to remove the case to charge the phone on the Aurora wireless charger. Source: https://uk.doro.com/pages/help-center-accessories-protection#do-i-need-a-case-or-screen-protector-for ### Do I need a screen protector or case for a Doro Aurora smartphone? It's optional but recommended if you want extra peace of mind against scratches or drops. Doro sells tempered glass screen protectors fitted for the 8100/8200 and Aurora A30/A31, plus slim TPU cases for the A10, A20 and A30 that stay compatible with wireless charging, so you don't need to remove the case to charge the phone. Source: https://uk.doro.com/pages/help-center-accessories-protection#do-i-need-a-screen-protector-or-case-for ### Do you sell phone cases and are they made for specific Doro models? Yes, Doro sells wallet cases and TPU cases fitted to specific models, not generic one-size cases. There are wallet cases for the Leva L10/E10/X10 and L11/E11/X10, a wallet case for the 8100/8200, and TPU cases for the Aurora A10, A20, A30 and A31, each designed to fit that exact phone and stay compatible with wireless charging where applicable. Source: https://uk.doro.com/pages/help-center-accessories-protection#do-you-sell-phone-cases-and-are-they-mad ## Battery, charging & care Advice on battery life, charging safely and maintaining your Doro device. ### How long does the battery last on a Doro phone between charges? Doro does not publish a single battery figure across the range in our store data, so check the specific model page for its stated standby and talk time. All Leva and Aurora phones use a charging cradle, so leaving the phone on the stand each night keeps it topped up without needing to plug in a cable. Source: https://uk.doro.com/pages/help-center-battery-charging-care#how-long-does-the-battery-last-on-a-doro ### How long does the battery last on a Doro phone? Battery life varies by model, so check the specific Doro Leva or Aurora product page for figures. What Doro does guarantee is support if the battery wears out: a genuine replacement Battery Doro Leva is sold separately and is engineered and tested to the same standard as the original, so a tired phone can be restored to full strength rather than replaced. Source: https://uk.doro.com/pages/help-center-battery-charging-care#how-long-does-the-battery-last-on-a-doro-2 ### What warranty comes with a Doro phone? Doro phones come with a 24-month manufacturer's warranty, and accessories such as batteries, chargers and cases carry a 12-month warranty. Webshop customers can also register for one extra year of cover using their order confirmation and an email address, giving extra peace of mind on top of the standard warranty. Source: https://uk.doro.com/pages/help-center-battery-charging-care#what-warranty-comes-with-a-doro-phone ### What happens when you press the assistance button on the back of a Doro phone? Pressing and holding the button for 3 seconds (or three quick presses) starts the Doro Secure Button assistance procedure. It sends a text message, which may include the phone's GPS location, to up to five saved contacts, then calls them one by one in sequence until someone answers. With Response by Doro, the first responder to accept is automatically connected by speaker call, no need to answer on the Doro phone. Source: https://uk.doro.com/pages/help-center-battery-charging-care#what-happens-when-you-press-the-assistan ### How do the M and T hearing aid ratings on Doro phones work? Doro phones are hearing aid compatible, with M and T ratings listed for each individual model rather than one blanket rating across the range. The M rating relates to microphone compatibility for reducing interference, and the T rating relates to telecoil compatibility, so it's worth checking the specific rating on the model you're considering. Source: https://uk.doro.com/pages/help-center-battery-charging-care#how-do-the-m-and-t-hearing-aid-ratings-o ## About Doro as a company General questions about who Doro is, where it's based and its values. ### Where is Doro based and what makes its phones different from regular mobile phones? Doro is a Swedish company that designs phones and safety products specifically for older people, not mainstream phones with a big-font setting added on. Phones are built around hearing (loud ClearSound audio, hearing aid ratings), eyesight (large high-contrast keys and screens), dexterity (flip designs, charging cradles) and safety features like the assistance button, plus UK phone support and free printed manuals. Source: https://uk.doro.com/pages/help-center-about-doro-as-a-company#where-is-doro-based-and-what-makes-its-p ### How does Doro compare to other senior phone options like Emporia, Nokia flip phones or a personal alarm pendant? Doro is a Swedish company that designs phones and safety products specifically for older people, with large high-contrast keys, loud ClearSound audio, hearing aid M/T ratings, and a built-in Doro Secure Button that alerts chosen family contacts with your location. We can't comment on other brands' features, but Doro phones combine everyday calling with that safety alert function in one device, rather than needing a separate alarm pendant. Source: https://uk.doro.com/pages/help-center-about-doro-as-a-company#how-does-doro-compare-to-other-senior-ph ### Will a Doro phone work with my mum's existing SIM and keep her number? Yes, Doro mobile phones are SIM-free and unlocked, so they work with pay-as-you-go, SIM-only or existing contract SIMs on UK and Irish networks, no Doro contract required. Her current provider can transfer her existing number onto a nano-SIM for the new phone, the same way as any phone upgrade. Source: https://uk.doro.com/pages/help-center-about-doro-as-a-company#will-a-doro-phone-work-with-my-mum-s-exi ### Can you use WhatsApp and video calls on a Doro? Yes, on the Doro Aurora smartphones (A10, A20, A30), which run Android with Doro's simplified interface and support WhatsApp and video calls. The Leva flip and bar feature phones are built for calls and texts only, so if WhatsApp or video calling matters, choose an Aurora smartphone rather than a Leva. Source: https://uk.doro.com/pages/help-center-about-doro-as-a-company#can-you-use-whatsapp-and-video-calls-on-